Privacy Policy | fervent-issuer

Introduction

fervent-issuer ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

Name and contact details (email address, postal address)
Project details and service preferences
Communication preferences
Property information related to requested services

Technical Information

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services
To respond to inquiries and consultation requests
To send project updates and service communications
To process payments and fulfill contractual obligations
To analyze website usage and enhance user experience
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

Consent: When you provide explicit consent for specific purposes
Contract: When processing is necessary to fulfill our service agreement
Legal obligation: When required by law
Legitimate interest: When necessary for our business operations while respecting your rights

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist in business operations (payment processors, scheduling tools)
Professional advisors (lawyers, accountants, insurers)
Regulatory authorities when required by law
Subcontractors working on your project (with your consent)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission
Secure server infrastructure
Regular security assessments
Limited access to personal data on a need-to-know basis

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically:

Inquiry data: 2 years if no service agreement is established
Client project data: 7 years after project completion (for warranty and legal purposes)
Marketing data: Until you withdraw consent

Your Rights

Under data protection law, you have rights including:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Restriction: Limit how we use your data
Portability: Receive your data in a structured format
Objection: Object to certain types of processing
Withdraw consent: Revoke previously given consent

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or our data practices, contact:

fervent-issuer
47 Thornbury Lane
Bristol BS7 8PQ
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.