Agreement to Terms
By accessing and using the fervent-issuer website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access our website or use our services.
Services Description
fervent-issuer provides professional home repair and interior design services including, but not limited to:
- Structural repair and restoration
- Kitchen and bathroom renovation
- Interior design consultation
- Flooring installation and refinishing
- Painting and decorating
- Custom carpentry and built-ins
Use of Website
Permitted Use
You may use our website to:
- Learn about our services
- Request consultations and quotes
- Contact us for legitimate business purposes
- Access information about home repair and interior design
Prohibited Use
You may not:
- Use the website for any unlawful purpose
- Transmit harmful code, viruses, or malicious software
- Attempt to gain unauthorized access to our systems
- Scrape, copy, or reproduce content without permission
- Impersonate another person or entity
- Submit false or misleading information
- Interfere with the proper functioning of the website
Service Agreements
Quotations
All quotations provided are:
- Valid for 30 days from the date issued
- Based on information provided at the time of assessment
- Subject to site conditions remaining as described
- Non-binding until a written contract is signed
Contracts
Service contracts become binding when:
- Both parties have signed a written agreement
- Payment terms have been established
- Project scope has been clearly defined
Payment Terms
- Payment schedules are outlined in individual service contracts
- Deposits are typically required before work commences
- Final payment is due upon project completion and approval
- Late payments may incur interest charges as specified in contracts
Warranties and Guarantees
Workmanship Warranty
We provide a two-year warranty on all workmanship covering:
- Defects in installation or construction
- Failures resulting from our work
- Material defects (subject to manufacturer warranties)
Warranty Exclusions
Our warranty does not cover:
- Normal wear and tear
- Damage caused by misuse or neglect
- Alterations made by others
- Acts of nature or force majeure events
- Issues arising from concealed conditions not disclosed
Liability and Indemnification
Insurance
We maintain comprehensive public liability insurance covering our work. Details are available upon request.
Limitation of Liability
To the extent permitted by law:
- Our liability is limited to the value of the specific service contract
- We are not liable for indirect, consequential, or incidental damages
- Time limits for claims are specified in individual contracts
Client Responsibilities
Clients are responsible for:
- Providing accurate information about property conditions
- Disclosing known issues or hazards
- Ensuring access to work areas
- Securing valuable items during work
- Obtaining necessary permissions from landlords or associations
Cancellation and Refunds
Client Cancellation
- Consultation appointments can be cancelled up to 24 hours in advance
- Project cancellation terms are specified in individual contracts
- Deposits may be non-refundable depending on work commenced
Our Cancellation Rights
We reserve the right to cancel or postpone work if:
- Unsafe conditions are discovered
- Required permits are not obtained
- Payment terms are not met
- Circumstances beyond our control prevent completion
Intellectual Property
Website Content
All content on this website, including text, images, graphics, logos, and design elements, is owned by fervent-issuer or our content suppliers and is protected by copyright and other intellectual property laws.
Design Work
Interior design concepts, plans, and renderings created for clients:
- Remain our intellectual property until full payment is received
- Are licensed to the client for the specific project only
- May not be reproduced or used for other projects without permission
Privacy and Data Protection
Our collection and use of personal information is governed by our Privacy Policy and GDPR Compliance statement, which are incorporated into these terms by reference.
Dispute Resolution
Informal Resolution
We encourage clients to contact us directly to resolve any concerns. Most issues can be addressed through good-faith discussion.
Mediation
If informal resolution fails, parties agree to attempt mediation before pursuing legal action.
Jurisdiction
These terms are governed by the laws of England and Wales. Legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:
- Natural disasters
- Government actions or restrictions
- Strikes or labor disputes
- Supply chain disruptions
- Pandemics or public health emergencies
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of modified terms.
Existing Contracts
Changes to these terms do not affect existing service contracts, which remain governed by the terms in effect when the contract was signed.
Health and Safety
We comply with all applicable health and safety regulations. Clients must:
- Inform us of any known hazards (asbestos, lead paint, etc.)
- Ensure safe access to work areas
- Keep children and pets away from active work sites
- Follow any safety instructions provided by our team
Subcontracting
We reserve the right to subcontract portions of work to qualified specialists. All subcontractors are:
- Properly licensed and insured
- Held to our quality standards
- Subject to our supervision
Photography and Marketing
Unless otherwise agreed in writing, we may:
- Photograph completed work for marketing purposes
- Use project photos on our website and promotional materials
- Reference the project in client lists (location only, no personal details)
Clients who prefer not to have their projects featured should notify us in writing.
Contact Information
For questions about these terms:
fervent-issuer
47 Thornbury Lane
Bristol BS7 8PQ
United Kingdom
Email: [email protected]
Entire Agreement
These Terms of Use, together with our Privacy Policy and any signed service contracts, constitute the entire agreement between you and fervent-issuer regarding use of our website and services.